CAMPUS
St. Thomas Aquinas
UNIT
Office of Operations
Department of Administration
POSITION
IT Helpdesk Associate
PHONE
+84 1900 6333 97
Leon Le
He/Him/His
Staff
IT Helpdesk professional with experience in troubleshooting network issues and supporting daily IT operations. Focused on maintaining stable, secure, and efficient systems to ensure smooth workflow and minimal downtime across the organization.
SHARE PROFILE
I currently work as a IT Helpdesk staff in the field of Information Technology, where I provide technical support and assist users with system, software, and hardware-related issues. With a strong sense of responsibility, quick problem-solving skills, and effective communication, I aim to deliver accurate, friendly, and efficient support.
I have a passion for exploring new technologies and keeping up with the latest IT trends to improve my knowledge and performance. Has over seven years of experience in the education sector, including teaching computer science to students from Grade 1 to Grade 8.
Professional Statement
Focused on maintaining stable IT infrastructure and providing reliable technical support to ensure smooth daily operations within the educational environment. Emphasizes system stability, efficient problem-solving, and responsive support for teachers, staff, and students.
Participated in developing and maintaining the institution’s IT infrastructure to support daily educational operations.
Managed and monitored internal network systems to ensure stable and reliable connectivity across the campus.
Provided technical support and IT assistance for teachers and staff, helping resolve technical issues and maintain smooth teaching and administrative activities.
IT Helpdesk Support
Network Troubleshooting
IT Infrastructure Maintenance
Technical Support
Computer System Administration
Professional Areas
Data Architecture and Security
Systems Administration
Information Technology and Digital Transformation
Academic Areas
ResearchAreas
IT Helpdesk Associate
The American University of Science (AUS)
St. Thomas Aquinas Campus (STAC)
2024 - Present
In my role as an IT HelpDesk staff member at the Department of Administration, I am responsible for providing technical support to all company personnel and faculty across departments, ensuring stable and efficient operation of hardware, software, and network systems. My duties include troubleshooting technical issues, installing and updating software, and managing IT equipment. I also assist in setting up online classes prior to their start, including preparing equipment, testing connectivity, and configuring systems to ensure everything is ready for teaching.
Additionally, I support users in utilizing various IT tools and platforms, contributing to overall work efficiency. Through this role, I have developed strong problem-solving, communication, and time management skills, while gaining valuable hands-on experience in a dynamic IT support environment.
IT Helpdesk & ICT Teacher
Vietnamese American School System (VASS)
2016 – 2022
From 2016 to 2022, I worked at Vietnamese American School System (VASS) as an IT HelpDesk and ICT teacher. In this dual role, I provided technical support across the school system, ensuring the smooth operation of computers, software, networks, and other IT infrastructure. I was responsible for troubleshooting hardware and software issues, maintaining and setting up classroom devices, and assisting staff with technology-related needs.
In addition to my IT support duties, I also taught computer science and ICT subjects to both primary and lower secondary students, designing lesson plans, delivering practical lessons, and helping students build foundational digital skills.
BIOGRAPHY
SCHOLARSHIP
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APPOINTMENT
ALBUM
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