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CAMPUS

St. Thomas Aquinas

UNIT

Office of Academics

POSITION

Senior Academic Specialist

PHONE

+84 1900 6333 97

Layla Phan

She/Her/Hers

Staff

Experienced in academic coordination and student care, I ensure programs run smoothly by aligning instructor collaboration, course structure, and academic regulations. I focus on maintaining program quality, supporting students, and helping institutions deliver effective and well-organized learning experiences.

As an Academic Specialist at AUS, I support the effective delivery and quality assurance of academic programs by coordinating student support, instructor collaboration, and program operations. My role involves managing teaching schedules, facilitating communication between instructors and students, and ensuring that courses are delivered in accordance with academic regulations and partner institution standards. Through careful coordination and attention to detail, I contribute to maintaining a structured, efficient, and student-centered learning environment.

I believe that effective education is built on clarity, organization, and genuine care for the learning experience. Guided by values of responsibility, precision, and adaptability, I work closely with instructors and academic partners to ensure that course structures are well-designed, schedules are optimized, and academic expectations are clearly communicated. My work focuses on creating conditions that support both teaching effectiveness and student success.

In my professional practice, I am committed to maintaining high academic standards while supporting institutional goals and program sustainability. By combining strong organizational skills with a collaborative approach, I strive to enhance the overall learning experience and contribute to the successful delivery of high-quality academic programs.

Professional Statement

My professional approach centers on ensuring that academic programs are delivered with clarity, efficiency, and strong support for both students and instructors. In my role at AUS, I focus on coordinating short course programs, managing academic operations, and maintaining alignment with partner institution standards. I believe that well-structured academic coordination and clear communication are essential to creating a smooth and effective learning environment.

I am committed to supporting student success while maintaining high academic standards and contributing to the institution’s operational goals. By working closely with instructors, academic partners, and internal departments, I strive to ensure that courses are well-organized, learning experiences are meaningful, and programs are delivered in a way that benefits both students and the organization.

  • Provide student care and academic support to ensure a positive learning experience.

  • Coordinate with instructors to ensure classes run smoothly.

  • Contribute to course structure development to align with learning outcomes.

  • Ensure partner programs comply with partner regulations and requirements.

  • Identify operational issues and propose improvements to enhance course delivery for future cohorts.

  • Support interdepartmental collaboration to contribute to the development and improvement of the organization

  • Short Course Program Management

  • Academic Program Coordination

  • Academic Quality Assurance

  • Instructor and Teaching Schedule Coordination

  • Student Support and Learning Experience

  • Partner Institution Program Delivery

Professional Areas

Legal Education Administration

Academic Affairs and Educational Development
Academic Areas
ResearchAreas

Senior Academic Specialist

The American University of Science (AUS)

St. Thomas Aquinas Campus (STAC)
January 2026 - Present
  • Provide student care and academic support to ensure a positive learning experience.

  • Collaborate with instructors and departments to ensure smooth course delivery and program operations.

  • Review and improve course structures and program processes to align with learning outcomes and partner regulations.


Academic Specialist


The American University of Science (AUS)

St. Thomas Aquinas Campus (STAC)
December 2024 - December 2025
  • Supported course operations and coordinated with instructors to ensure effective class management.

  • Assisted in monitoring program compliance with partner requirements and academic standards.

  • Identified operational issues and proposed improvements to enhance course delivery.


Quality Control

Kyna English, Teacher Care Department

June 2024 - December 2024
  • Monitored and maintained instructional standards across online English classes.

  • Reviewed lesson delivery and evaluated teacher performance to ensure consistency in student experience.

  • Identified areas for improvement and provided constructive feedback to instructors.

  • Resolved classroom-related issues in real time to maintain service quality.

  • Collaborated with the Teacher Care department to enhance operational workflows.

  • Contributed to a positive learning environment and upheld the quality and reliability of Kyna English’s educational services.


Academic Developer

Mr.Phu’s English Class

December 2019 - May 2024
  • Design and deliver English lessons for students aged 4–16, including lesson planning, slide design, and teaching materials based on Family and Friends 1–4 and Smart World 6–8. Develop yearly learning plans for Grades 6–8 and continuously adjust materials based on teaching experience and instructor feedback.

  • Teach Cambridge English programs including Starters, Movers, Flyers, KET, and PET, and develop diagnostic, formative, and final assessment materials based on Cambridge sample tests. Monitor student progress and provide semester reports to parents.

  • Organize and coordinate Cambridge mock examinations, and train new teaching assistants on instructional methods and teaching practices used at the center.

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