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CAMPUS

St. Thomas Aquinas

UNIT

Office of Academics
Department of Admissions

POSITION

Senior Supervisor of Admissions

PHONE

+84 899 999 001

Khloe Nguyen

She/Her/Hers

Staff

Forward-thinking, challenge-driven professional dedicated to elevating institutional impact through integrity, excellence, and meaningful engagement with prospective students and global communities.

With a strong foundation in education—spanning hands-on teaching, learner support, and program outreach—I am dedicated to advancing The American University of Science’s mission of delivering world-class academic programs to a diverse and dynamic student body. My professional journey in education has equipped me with a nuanced understanding of learners’ needs and the strategic perspective required to connect them with meaningful opportunities for academic and professional growth.

At AUS, I am committed to leading and supporting initiatives that promote academic excellence and align with international standards. I believe that every learner deserves access to high-quality education that is thoughtfully designed around their goals, aspirations, and circumstances, and I take pride in helping prospective and current students navigate AUS’s innovative academic offerings with clarity and confidence.

I am equally passionate about continuously expanding my expertise across all dimensions of academic development. By contributing to a holistic, forward-thinking approach to education, I seek to help cultivate a vibrant academic community—one in which students thrive, faculty innovate, and AUS continues to grow as a respected leader in global higher education.

Professional Statement

My professional focus centers on understanding who learners are, what they genuinely need, and how academic programs can evolve to serve them more effectively. I am particularly interested in the study of learner segmentation, expectations, and decision-making behavior as a foundation for the continuous development and innovation of academic offerings.

In my role as Senior Supervisor of Admissions, I combine hands-on consultation with a structured, growth-oriented approach—designing practical consultation frameworks, translating learner insights into clear and actionable recommendations, and fostering a team culture grounded in quality, accountability, and ethical engagement. I believe that when institutions listen carefully and communicate with precision, they not only enhance the learner experience but also strengthen academic programs and create sustainable, mission-aligned growth.

  • Delivered high-quality academic program consultations by assessing prospective learners’ profiles, clarifying educational goals, and aligning candidates with the most appropriate academic pathways.

  • Strengthened learner insight and market intelligence by systematically tracking expectations, questions, and pain points across the admissions funnel, informing program refinement, messaging, and outreach strategies.

  • Enhanced consultation quality and conversion effectiveness through the design and implementation of tailored consultation approaches aligned with each stage of the enrollment process.

  • Elevated team performance and service standards by coaching, guiding, and developing a professional consulting team, reinforcing consistency, accountability, and excellence in client communication.

  • Supported sustainable institutional growth by strengthening learner experience, trust, and engagement, contributing to steady improvements in enrollment outcomes and long-term relationships.

  • Demonstrated operational excellence through planning, day-to-day management, and stakeholder coordination, ensuring the effective delivery of academic programs and student services across roles.

  • Admissions Consulting & Enrollment Strategy

  • Customer Segmentation, Learner Needs Assessment & Insight Development

  • Academic Program Alignment & Educational Service Positioning

  • Consultation Process Design & Client Experience Optimization

  • Team Leadership, Coaching & Performance Management

  • Cross-Functional Coordination & Operations Planning

  • Stakeholder Communication & Inquiry Management

  • Event Coordination (Seminars, Workshops, Fellowship Activities)

Professional Areas

Strategic Management

Governance, Strategy, and Institutional Development

Research and Grant Administration

Institutional Research and Strategic Analytics
Academic Areas
ResearchAreas

Senior Supervisor of Admissions

The American University of Science (AUS)

St. Thomas Aquinas Campus (STAC)
March 2026 - Present
  • Engage directly with prospective learners, assess profiles, and evaluate fit based on program characteristics and individual goals.

  • Develop stage-based consultation strategies to address learner needs and improve decision-making confidence.

  • Build, coach, and lead a consulting team to deliver effective messaging, elevate service quality, and strengthen client experience—supporting steady enrollment growth.


Supervisor of Admissions

The American University of Science (AUS)

St. Thomas Aquinas Campus (STAC)
August 2024 – March 2026
  • Managed daily admissions operations and inquiry handling to ensure timely, high-quality consultation.

  • Supported the consultation team with coaching, process guidance, and performance follow-up to improve consistency and conversion.

  • Contributed to refining consultation scripts and stage-based engagement to better align offerings with learner expectations.


Academics Specialist

The American University of Science (AUS)

St. Thomas Aquinas Campus (STAC)
October 2023 – August 2024
  • Supported academic program operations and learner-facing coordination across key processes.

  • Assisted in aligning program information and guidance with learner needs and expectations.

  • Collaborated with internal teams to ensure accurate communication and smooth learner experience.


Administrative Team Leader

Institution of Business and Research (UEH)

October 2022 - March 2023
  • Planned and managed daily operations, handled inquiries, and led recruitment, training, and task delegation for staff.

  • Administered International Articulation Programs (Bachelor & Doctoral), including implementation, planning, and student care.

  • Led communications by updating website content and managing social media channels.

  • Organized seminars and workshops and coordinated fellowship-related activities.

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