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CAMPUS

St. Thomas Aquinas

UNIT

Office of Academics

POSITION

Principal Supervisor of Academics
Registrar

PHONE

+84 1900 6333 97

Haven Ngo

She/Her/Hers

Staff

Committed to student success, anchored in ethics and integrity, cultivating a rigorous, inclusive, and supportive academic environment.

As Registrar and Principal Supervisor of Academics, I view my role as more than administrative oversight; it is a responsibility to safeguard academic integrity while designing systems that support a fair, transparent, and student-centered learning experience. I believe education should not only transmit knowledge, but also inspire character, accountability, and the confidence to realize one’s potential. Guided by this philosophy, I work to strengthen clear and ethical academic processes—including records management, academic policies, and program administration—so that faculty and students can engage in growth, collaboration, and excellence with clarity and trust.

For me, success is measured not only by academic outcomes, but by the lasting impact of a well-supported academic culture—one grounded in integrity, consistency, and respect for the academic journey of every learner.

Beyond my professional responsibilities, I draw perspective and balance from everyday routines and personal interests. I enjoy reading biographies, which deepen my appreciation for thoughtful leadership, accountability, and service. I also find grounding in simple practices—cooking, maintaining order, and quiet reflection—which reinforce the value of patience, care, and steady commitment. These habits shape how I work: just as a well-tended home flourishes through consistent attention, an academic community thrives when cultivated with compassion, discipline, and integrity.

Professional Statement

I work at the intersection of academic operations, service quality, and human-centered leadership—building systems that uphold academic integrity while making the educational journey clearer, more equitable, and more supportive for both faculty and students. My research interests focus on leadership and organizational behavior, engagement and satisfaction, and the ways human behavior and personality influence performance in educational and professional environments.

In every role, I prioritize collaboration, structure, and responsive student services. Whether coordinating academic affairs, managing records with confidentiality and precision, or supporting faculty in the delivery of high-quality instruction, my objective is to strengthen institutional effectiveness through practical, people-first solutions. I believe the strongest academic environments are those in which standards are consistently upheld, communication is transparent, and individuals feel respected, supported, and empowered to grow.

  • Strengthen academic quality and policy compliance by coordinating academic affairs and ensuring that programs, policies, and operations align with institutional standards and strategic objectives.

  • Provide comprehensive faculty support, including course scheduling, administrative guidance, and resolution of academic concerns, enabling instructors to focus on high-quality teaching and research.

  • Maintain accurate, confidential, and timely academic records, including gradebooks and transcripts, to support transparent student progress, compliance, and clearly defined academic pathways.

  • Enhance the student experience by responding to inquiries related to academic policies, grades, and course requirements, and by guiding learners through academic procedures with clarity and confidence.

  • Improve cross-departmental communication and coordination, serving as a central point of contact to streamline processes and ensure consistency across academic operations.

  • Contribute to curriculum development and program improvement through collaboration with faculty to design, review, and update academic programs that reflect institutional standards and evolving learner needs.

  • Academic Affairs & Registrar Operations (records, gradebooks, academic pathways)

  • Faculty Support, Coordination & Academic Scheduling

  • Academic Policy, Compliance & Quality Assurance

  • Student Services, Advising Support & Inquiry Resolution

  • Curriculum Development, Program Review & Continuous Improvement

  • Service Quality & Institutional Effectiveness in Education

  • Leadership, Organizational Behavior & Team Collaboration

  • Student Satisfaction in Academic Environments

Professional Areas

Curriculum Development
Enrollment Management
Legal Education Administration

Academic Affairs and Educational Development

Strategic Management

Governance, Strategy, and Institutional Development
Academic Areas
ResearchAreas

Principal Supervisor of Academics & Registrar

The American University of Science (AUS)

St. Thomas Aquinas Campus (STAC)
March 2026 - Present
  • Lead academic operations and registrar functions, ensuring policy compliance, record accuracy, and academic integrity.

  • Oversee academic scheduling, documentation, and cross-department coordination to support a smooth faculty–student experience.


Supervisor of Academics

The American University of Science (AUS)

St. Thomas Aquinas Campus (STAC)
August 2024 - March 2026
  • Coordinated academic affairs and daily operations to maintain academic quality and institutional standards.

  • Served as the key liaison for faculty support (scheduling, guidance, issue resolution) and student academic inquiries.

  • Managed gradebooks and academic records with accuracy, confidentiality, and on-time reporting.


Principal Academic Specialist

The American University of Science (AUS)

St. Thomas Aquinas Campus (STAC)
November 2023 - July 2024
  • Supported academic administration by maintaining program documentation, tracking academic processes, and coordinating with stakeholders.

  • Assisted faculty and students with academic procedures, ensuring timely responses and accurate information.


Senior Academic Specialist

The American University of Science (AUS)

St. Thomas Aquinas Campus (STAC)
February 2023 - October 2023
  • Handled day-to-day academic support tasks, including records coordination, course-related documentation, and student inquiries.

  • Supported academic workflow improvements through organized tracking and process follow-up.


Program Manager and Academic Executive

Kent International College

January 2017 – February 2023
  • Managed academic affairs operations to ensure quality delivery, policy compliance, and effective faculty support.

  • Led curriculum development and program reviews with the Faculty of Foreign Languages to align offerings with student needs and global standards.

  • Oversaw academic records and progress tracking and coordinated scheduling and academic issue resolution across departments.

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